Regional variations:įor customers in Europe, Microsoft will respond to non-criminal subpoenas and court orders served on Microsoft Ireland Operations Ltd’s registered address at 70 Sir John Rogerson's Quay, Dublin 2, Ireland.Ĭustomers in Germany may contact Microsoft customer support in order to be granted access to the account. Please understand that Microsoft may be unable to provide the account content, and sending a request or providing a subpoena or court order does not guarantee that we will be able to assist you. Microsoft will only respond to non-criminal subpoenas and court orders served on Microsoft’s registered agent in the requesting party’s state or region and is unable to respond to faxed or emailed requests for such matters.Īny decision to provide the contents of a personal email or cloud storage account will be made only after careful review and consideration of applicable laws. Microsoft must first be formally served with a valid subpoena or court order to consider whether it is able to lawfully release a deceased or incapacitated user’s information regarding a personal email account (this includes email accounts with addresses that end in, ,, and MSN.com), OneDrive storage, or any other aspect of their Microsoft account. If you need access to the account, seek legal guidance
For more information, read section 4 of the Microsoft Services Agreement.
Microsoft accounts expire after two (2) years of inactivity. and OneDrive accounts will be frozen after 1 year and any email messages and files stored on OneDrive will be deleted shortly after. You may stop any subscriptions to Microsoft by closing the customer’s bank account or credit card, revoke authorizations or informing the bank. If you do not have access to the accountĮnsure that any subscriptions to Microsoft are cancelled. However, after those 60 days have passed, we permanently delete the account and its data. We hold on to your data for this period so you won’t lose anything if you change your mind. After you close your Microsoft account, you can reopen it within 60 days by signing in again. Read and follow the steps to Close the account. If you don’t know the account credentials, it will be closed automatically after two (2) years of inactivity. If you know the account credentials, you can close the account yourself. You don’t need to contact us to let us know that someone has died or has become incapacitated. What to do when someone has died or has become incapacitated We take our customers’ privacy concerns and our legal obligations very seriously.
We understand that these might be difficult times for those seeking access to their loved one’s email or storage accounts, but for privacy and other legal reasons, we are unable to provide any information about any accounts in question.
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